Service Terms & Refund Policy

2. Six Service Divisions & Delivery Milestones

Each commercial engagement follows a staged lifecycle with agreed deliverable sign-offs:

3. Strict Separation of Fees & Statutory Non-Refundable Charges

• Direct Client Payments: Whenever portal architecture permits, Clients are directed to pay official statutory fees (such as MCA filing charges, GST challans, BIS laboratory testing charges, or FSSAI license treasury fees) directly via the official government portal using their own corporate credentials.
• Disbursed Third-Party Charges: Where ADEQUS assists in facilitation upon the client's express written request, such sums are deposited directly to the registrar or statutory body. Once disbursed or tendered to a government treasury or accredited registrar, these fees are non-recoverable and strictly non-refundable.
• Goods & Services Tax (GST): All professional fees quoted are exclusive of Indian GST at the applicable rate of 18% unless explicitly marked as inclusive on official tax invoices.

4. Cancellation & Refund Policy

Because our services involve dedicated allocation of certified senior consultants, lead auditors, and engineering personnel, refund requests are governed by progressive project completion stages:

5. Training Academy Rescheduling & Substitution Policy

To maintain small batch sizes and ensure interactive mentoring, training seats are reserved upon confirmed registration:

• Participant Substitution: Corporate clients and individual learners may nominate an alternative attendee at zero administrative cost up to 24 hours prior to the first scheduled session.
• Rescheduling by Learner: A written request to transfer enrollment to a subsequent batch received at least 48 hours before class commencement will be honored at 100% course fee credit, valid for 180 calendar days.
• Cancellations Within 24 Hours: If a student or enterprise cancels within 24 hours of scheduled commencement or fails to attend without prior notification ("no-show"), the course fee is forfeited due to locked batch allocation.
• Course Cancellation by ADEQUS: In the rare event an academy masterclass must be cancelled due to trainer illness or force majeure, learners are entitled to either an immediate 100% refund or guaranteed admission to the next available cohort.

6. Client Obligations & Timely Cooperation

Consulting efficacy and project turnaround times rely intrinsically upon proactive client cooperation:

• Authentic Record Provision: Clients warrant that all organizational charts, employee rosters, technical drawings, chemical composition reports, financial registers, and legal deeds furnished to ADEQUS are authentic, accurate, and unadulterated.
• Appointment of Single Point of Contact (SPOC): The Client must designate an authorized Management Representative or project lead empowered to coordinate team interviews and approve deliverables.
• Client-Side Dormancy: Should a client fail to provide required documentation or feedback for more than 45 consecutive days without prior written notification, ADEQUS reserves the right to suspend the engagement. Reactivation may require an updated timeline and re-scoping review.

7. Refund Request Submission & Processing

Any formal request for cancellation or refund must be submitted in writing via registered email to:

8. Governing Law & Arbitration

These Service Terms are governed by and construed in accordance with the substantive laws of the Republic of India. In the event of any contractual controversy or dispute arising out of or relating to these terms, the parties agree to first seek amicable settlement via executive mediation. If unresolved within 30 calendar days, the dispute shall be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996, with the place of arbitration being Bengaluru, Karnataka, India.